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Conditions

1. Who we are 

The name of our company is Luster NV.

Our office address:

Hopland 33, 2000 Antwerpen, Belgium

Address of the registered office:

Berkenlaan 21, 2610 Wilrijk, Belgium

You can reach us by phone (+32 (0)3 2983723), email (info@lusterweb.com)or regular mail.

Our VAT-number is BE 0866 794 770

 

2. Applicability

These conditions are applicable when you buy or have bought something from us. We deliver worldwide. Placing an order on the website counts as explicit acceptance of our terms and conditions, which can be accessed at all times through our website. 

 

3. Your order

Your order will be complete and the agreement between us will be definitive as soon as we've received approval from the card issuer for your transaction with debit or credit cards. If the card issuer does not approve your payment to us, your book(s)might be delivered later. Orders without a valid payment can't be accepted or processed. 

To purchase a product, add it to your shopping cart. Fill out your contact information and invoice data. In the last step you see an overview page, you accept our Terms and Conditions and you confirm payment by clicking the button 'CONFIRM AND PAY'. Once you've gone through these steps, your purchase is final. 

 

4. Right of withdrawal

you can send the product back within 14 days after receipt. You’ll receive your payment back within 4 days. If we haven't received your product yet and have no proof that you've returned it, we can wait with the refund. 

You’d like to return your order within 14 days? Send us an email (info@lusterweb.com). 

  • We'll send you a confirmation of your request. 
  • We’ll send you a new book or you’ll receive your payment back within 4 days. 

 

5. The price

  1. All prices are including VAT. 
  2. Shipping costs will be showed on the overview page after giving your address details.

 

6. Payment

  1. You can only pay for your online order via the payment module on our website. 
  2. Your transaction information is protected by a safe SSL connection. You can recognize a secure SSL connection by the "lock" in your browser's status bar. 
  3. Luster accepts VISA and MASTERCARD payments. If you choose to pay by creditcard, your account will be debited with the amount of the transaction as soon as you confirm your payment.

 

7. Intellectual property

Our website, logo, books, texts and photos are protected by copyright. You can't copy or reproduce these without our prior consent. 

 

8. Complaints and disputes

Do you have a complaint? Let us know as soon as possible and describe your problem as clearly as possible. You’ll receive an answer from us within 5 working days, at the latest.